One time I asked a software engineer a technical question about a GameCube project we had worked on together. He stopped what he was doing, looked at me blankly for a few seconds, and said, “You know, I’ve smoked so much dope between then and now, there’s no way I’d remember the answer to that.” He went on to be a lead programmer for one of video games’ biggest franchises.
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The customer service department isn’t the most glamorous part of the video game business.
The team was tired. It was close to three in the morning and the remnants of the night’s crunch food were still festering on the kitchen tables.
One day, a worker went to his boss and begged him to let him leave early that evening. It was his daughter’s birthday, he explained, and he wanted at the very least to have the chance to celebrate with a nice dinner together with his family.